Homeowner acknowledges and agrees that renting the Property to Guests comes with the possibility of wear and tear to personal property, fixtures, and the like, the costs of which are not recoverable nor chargeable against a Guest or a damage protection deposit. KeyLink recommends that Homeowner budget 5% of rental revenue for covering such costs.

Damage Deposits.

KeyLink and the reservation booking platforms require Guests to provide a deposit or policy for damage protection to cover any damages caused to the Property by the Guest that go beyond long-term use and wear and tear items.

Homeowner acknowledges that charges against the damage protection deposit or policy are controlled by law, and only specific things are permitted to be charged against the damage protection. Homeowner and KeyLink are not allowed to deduct normal wear-and-tear items from a damage protection deposit. Homeowner agrees it will cover the cost of all repairs and replacements that are not otherwise covered by the Guest as specified in the Agreement and/or this Policy.

Typically, the damage protection deposit or policy amount and rules are dictated by the reservation platform, and KeyLink does not have discretion or control. In those instances, the reservation platform’s rules control the Guest deposit for damage protection. For platforms where KeyLink does have discretion and control, it will set the damage protection amount based on market standards, and the rules in this Policy, along with applicable law, will control.

Chargeable Damages Against the Damage Protection.

Examples of things that may be deducted from a damage protection deposit, because the damage goes beyond normal wear-and-tear, include but are not limited to:

Holes in walls; Broken tiles or fixtures; Tears, holes, or burn marks in carpets or curtains; Animal stains in the carpet caused by domestic animals; Broken windows and window screens; Broken doors and locks; Appliances, electronics, and personal property broken by negligence (this does not include old and worn out items like coffee makers, microwaves, TVs, stoves, etc); Clogged drains from misuse or negligence; Broken or missing window blinds.

In the event a damage deposit is insufficient to cover the cost of chargeable damages, KeyLink will send a letter or email to the responsible Guest requesting reimbursement payment for the amount that exceeds the damage deposit. After sending such notice, if the Guest denies the charges and/or refuses to pay the charges (whether against the damage deposit or the additional amount), KeyLink cannot do anything further, and such amount will be deemed uncollectible.

Non-Chargeable Items.

Examples of things that are generally considered normal wear-and-tear, and cannot be deducted from a damage protection deposit or policy, include but are not limited to:

Occasional broken and/or missing glassware, dish ware, and kitchen utensils; Faded paint or wallpaper; Broken plumbing caused by normal use; Dirty blinds and curtains; Rug wear caused by normal use; Worn out flooring; Furniture marks in carpet and flooring; Warped doors caused by age, temperature or moisture; Warped windows; Dents in walls from door handles; Broken appliances from old-age or normal use; Dusting; Cleaning; Faded curtains; Faded or torn bedding, linens, and towels; Broken or replacement lightbulbs; Replacement batteries; Worn out furniture; Hot tub cleaning and maintenance; Emergency remediation of leaks; and other long-term use and wear and tear items.

Definitions.

All definitions, terms, conditions, and agreements contained in KeyLink’s policies and the Agreement between KeyLink and Homeowner are incorporated and apply to this Policy.